At Realmer Shop Kenya, customer satisfaction is important to us. We strive to ensure that all products delivered are genuine, functional, and in excellent condition. This Return and Refund Policy outlines the conditions under which returns, replacements, and refunds may be accepted.
Returns
Customers may request a return within 2 days of receiving the product if:
- The item received is defective or damaged
- The wrong product was delivered
- The product is not functioning as intended upon delivery
To qualify for a return, the item must:
- Be in its original condition and packaging
- Include all accessories, manuals, and receipts
- Not show signs of misuse, physical damage, or unauthorized repair
Non-Returnable Items
The following items may not be eligible for return or refund:
- Software and digital products
- Opened inks, toners, or consumables
- Products damaged due to misuse or accidental damage
- Special order or customized items
Refunds
Once the returned item has been inspected and approved, refunds may be processed through the original payment method or another agreed method. Refund processing times may vary depending on the payment provider.
Exchanges
Where possible, defective or incorrect items may be exchanged for the same product or an equivalent replacement, subject to availability.
Warranty Claims
Certain products may come with manufacturer warranties. Warranty claims are handled according to the specific warranty terms provided with the product.
Contact Us
For return, refund, or exchange requests, customers should contact Realmer Shop Kenya with their order details and proof of purchase for assistance.